Closing the gap on customer connectivity

Steiss, Adrianne
May 2003
CED;May2003, Vol. 29 Issue 5, p64
Trade Publication
Reports on the use of Web-based customer service by Internet service providers in the U.S. Reduction of operational costs while increasing customer satisfaction; Launch of the Electronic Bill Presentment and Payment (EBPP) service; Advantages of the EBPP.


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