TITLE

Closing the gap on customer connectivity

AUTHOR(S)
Steiss, Adrianne
PUB. DATE
May 2003
SOURCE
CED;May2003, Vol. 29 Issue 5, p64
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the use of Web-based customer service by Internet service providers in the U.S. Reduction of operational costs while increasing customer satisfaction; Launch of the Electronic Bill Presentment and Payment (EBPP) service; Advantages of the EBPP.
ACCESSION #
9742967

 

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