Empowering the CSR

Baumgartner, Jeff
May 2003
CED;May2003, Vol. 29 Issue 5, p30
Trade Publication
Focuses on the evolution of the cable customer service (CSR) market. Impact of high-speed data services on CSR; Function of Web-based Service Visibility Portal in solving technical problems in CSR; Services offered by the Colorado-based firm SPATIALinfo; Factors affecting the delivery of broadband services and retaining subscribers.


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