TITLE

By the Numbers

PUB. DATE
May 2003
SOURCE
Bank Technology News;May2003, Vol. 16 Issue 5, p20
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents graphs depicting the problems encountered in dealing with call centers. Incidence of getting information via staffed call centers; Percentage of voice response activities in customer service; Lists of the major problems encountered in call centers.
ACCESSION #
9736907

 

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