3Com recruits service-level allies

Hohman, Robin Schreier
December 1997
Network World;12/15/97, Vol. 14 Issue 50, p17
Trade Publication
Reports on the attack of the service level agreement (SLA) conformance management market by 3Com Corporation. Details on the company's agreement with BMC Software Incorporated and InfoVista Corporation; Aim of this agreement; What are the three phases which the companies will work on.


Related Articles

  • SLAs: Carrot Or Stick? Korostoff, Kathryn // Business Communications Review;Sep2002, Vol. 32 Issue 9, p58 

    No abstract available.

  • O2wireless enters service pact with Broadnet.  // RCR Wireless News;11/6/2000, Vol. 19 Issue 45, p6 

    Focuses on United States-based O2wireless Solutions Inc.'s signing of a service agreement with Europe-based broadband service provider, Broadnet.

  • Great expectations. Schmelling, Sarah // Telephony;06/01/98, Vol. 234 Issue 22, p78 

    Reports on the effort of some telecommunication companies in the United States to offer improved service-level-agreements (SLA) to their customers backed by extensive monitoring and reporting tools. GTE Corp.'s focus on Internet connectivity; MCI's introduction of SLA for InternetWAN managed...

  • Do what the telcos do. Payne, Kevin // Communications News;Apr98, Vol. 35 Issue 4, p30 

    Describes the experiences of some telecommunication companies in developing service-level agreements (SLAs) in their network service management. Documentation of service achievements; Use of remote pings to directly measure response time and availability; Disadvantages of using Internet Control...

  • Raising the Bar. Macatee, Van // Telecommunications - Americas Edition;Jun2002, Vol. 36 Issue 7, p51 

    Focuses on the reliance of the telecommunication industry on service level agreements in the U.S. Measurement of service quality; Lack of motivation to provide high level of performance; Ability of the industry to deliver quality service.

  • Keeping The Sale, Overcoming 'Buyer's Remorse'  // Air Conditioning Heating & Refrigeration News;6/3/2002, Vol. 216 Issue 5, p39 

    Provides information on selling service agreements to costumers. Dissemination of information on the invoice; Offer of discount rates; Improvement of penmanship.

  • Effective SLAs define partnership roles. Adams, Steve // Communications News;Jun2000, Vol. 37 Issue 6, p82 

    Focuses on the popularity of service-level agreements (SLA), a tool for enterprise customers to derive increased revenue from business use of telecommunications. Importance of SLA; Factors to consider when choosing a service provider that will deliver SLA; Why SLA is difficult to implement.

  • ADVISER Q+A.  // Supply Management;11/5/2009, Vol. 14 Issue 22, p23 

    The article provides answers to a question on the terms and measurements that should be included in service level agreements.

  • Crafting service-level agreements for IP VPNs. Johnson, Johna Till // Network World;11/19/2001, Vol. 18 Issue 47, p30 

    Comments on the elements essential to service-level agreements on an IP VPN contract. Factor of the effective delivery of IP VPN; Impact of latency on end-user application response time; Reliance of IP VPN on encryption technologies.


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics