What are the ingredients in a customer/supplier partnership?
Tags: CUSTOMER relations
- Supplier as customer. Yager, Ed // Executive Excellence;Jul97, Vol. 14 Issue 7, p12
Outlines the practices directed toward strengthening the supplier relationship. Includes paying invoices on time; Avoiding costly bid process that drain the supplier's ability to be competitive; Avoiding wasteful bid processes that force the suppliers to absorb the cost of submitting bid after...
- Be a better bagel shop and you'll be rolling in dough. Gitomer, Jeffrey // Business Journal (Central New York);08/03/2001, Vol. 15 Issue 31, p13
Features the experience of a customer with three bagel stores in New York, regarding customer satisfaction and loyalty. Einstein Bagel Place; Manhattan Bagels; Bruegger's Bagels.
- Settling for keeping the policyholder? Prince, Michael // Business Insurance;01/19/98, Vol. 32 Issue 3, p14H
Sites that customer relations is an element when deciding to fight for the business of a policyholder. Shaun Baldwin, a partner with the law form Tressler. Soderstrom, Maloney & Priess in Chicago; Factors which insurers look in claim disputes.
- Leave bad customers to someone else. Mayer, Jeffrey // Central New Jersey Business;6/28/95, Vol. 8 Issue 13, p28
Offers business some guidelines for identifying good customers. Whether a bank customer who keeps a high minimum balance in his checking account is a good customer; Whether a credit card customer who pays his account balance in full every month is a good customer.
- Client retention drops serious profit to the bottom line. Nucifora, Alf // Business Journal Serving Southern Tier, CNY, Mohawk Valley, Fing;09/14/98, Vol. 12 Issue 19, p11SB
No abstract available.
- Psyching out a `satisfaction' strategy. // Discount Store News;6/2/97, Vol. 36 Issue 11, p19
Calls for mass merchants to combine technology and hard-won experience to excel at building customer loyalty. How retailers often undercut total store sales; Details on consumer price elasticity; Importance of brand and chain equity on mass retailers; Four key consumer segments; How suppliers...
- Not all customers are created equal. // Discount Store News;6/2/97, Vol. 36 Issue 11, p19
Advises mass retailers not to treat unequal customers equally. Effects of treating customers equally; Mass retailers lack of implementing programs to identify and reward their best customers; Steps in rewarding customers; Radio Shack and Service Merchandise customer information strategy;...
- 13 customer service facts. Acunto, Stephen H. // Forum (10566937);Jun96, Issue 169, p68
Presents certain facts concerning customer relations. Number of people a dissatisfied customer would contact to relate his bad experience; Comparison between the cost of attracting new customers and that of keeping an existing one; Premium paid on quality service.
- Hot tip. S.G. // Inc.;May97, Vol. 19 Issue 6, p105
Describes how Tom Siebel, chairman and CEO of Siebel Systems, makes sure employees always keep customers in mind. Comments from Siebel.
- What could we have done? There must be a better way. Smolenyak, Megan // Journal for Quality & Participation;Jan96, Vol. 19 Issue 1, p24
Features the ScoreCarding approach to customer relations for companies. Features of the approach; Steps in implementing the approach; Application of the approach by Procter & Gamble; Five relationship enhancing commonalities in implementing the approach.