TITLE

Listen up--you can beat the competition

AUTHOR(S)
Snader, Jack
PUB. DATE
November 1997
SOURCE
Sell!ng;Nov97, Vol. 5 Issue 4, p6
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents tips in effective listening and examines its impact on customer relations. Emphasis on customer-focused communication; Understanding the main point of a customer's statements; Avoiding the interruption of customers; Asking for clarification to understand a customer's point.
ACCESSION #
9712124428

 

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