Profiles in Practice Productivity

Opiela, Nancy
October 1997
Journal of Financial Planning;Oct97, Vol. 10 Issue 5, p52
Academic Journal
The article presents advice for small business owners who seek help from several veteran financial planners. Some planners add staff, while others seek to increase office productivity. Some look to technology to manage increasing work-flows, while others prefer to outsource work. A certified financial planner (CFP) Ron Carson, Jr. and his staff have spent a lot of time systematizing everything in the Omaha, Nebraska, office of Carson Feltz Retirement Planning. Although Carson's initial solution to being overworked was simply to add staff, he soon began to run out of room in his office. He now looks at the space crunch as a blessing in disguise as it forced him, and his staff of five, to become more efficient. Carson's first step in efficiency building was to complete an organizational chart of his firm. He then assigned very specific job duties for each team member, and asked each person to write very specific systems for everything they do. Like Carson, another planner Alan Weiss of Regent Retirement Planning in North Haven, Connecticut, relies on setting up systems to ensure that all clients get the same level of service. Planners stress that any long-range business plan must address the size of the business itself.


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