TITLE

Call centres in crisis over staff shortages

AUTHOR(S)
Welch, Jilly
PUB. DATE
October 1997
SOURCE
People Management;10/9/1997, Vol. 3 Issue 20, p9
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reports on the companies management practices as call centers struggle to recruit and retain operators. Features of the psychometric test for call centers operators; Percentage of United Kingdom workers that are expected to be call center operators by the year 2001; Things that lead employers to adopt unconventional tactics in recruiting call center operators; Evidences that companies are slashing hourly rates for underskilled staff.
ACCESSION #
9711262405

 

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