German gestures

Lewis, Len
November 1997
Progressive Grocer;Nov97, Vol. 76 Issue 11, p4
Trade Publication
Reports on the programs implemented by Marks and Spencer and Globus Handelshaf Gruppe in Germany to improve customer service. Training programs for Marks and Spencer employees; Consumer-friendly policies of Globus Handelshaf.


Related Articles

  • Marks & Spencer Ireland Launches New 'Business Incentive Programme'.  // Checkout;Sep2013, Vol. 39 Issue 9, p80 

    The article offers brief information on the Marks & Spencer for Business Ireland service for corporate customers from Marks & Spencer PLC.

  • A Turnaround in Progress. Merriden, Trevor // Management Review;Jan2000, Vol. 89 Issue 1, p24 

    Features the retailing business of Marks & Spencer in Great Britain. Status of its sales in 1998; Effort it made to improve its customer service. INSET: What Others Say.

  • Worthy of praise.  // Cabinet Maker;9/29/2006, Issue 5507, p3 

    The article reports on the approval given by the consumers on the return policy of Marks & Spencer, Argos, Teso and John Lewis as part of their customer service scheme for December 2006. According to a survey conducted on 2,131 adults in Great Britain, such retailers are considered as the cream...

  • M&S sorry after Muslim worker alcohol row.  // Eastern Eye;1/3/2014, Issue 1232, p18 

    The article reports on the apology of retailer Marks and Spencer PLC to customers who complain over the refusal of a checkout worker to market champagne for reasons related to religion.

  • Culture change initiative boosts M&S sales. Willmott, Ben // Personnel Today;9/23/2003, p7 

    An initiative to increase involvement and engagement among customer service staff at the retail store Marks & Spencer PLC in Gateshead has contributed to a six per cent increase in sales. To try and create a work environment where customer-facing employees were given more autonomy,...

  • Ballad of the colossus' fall from the pantheon of retail. Murray, Iain // Marketing Week;11/23/2000, Vol. 23 Issue 43, p158 

    Highlights the marketing lesson presented by British retailer Marks & Spencer. Company's perceived contempt for marketing; Extraordinary approach to consumer relations seen as the antithesis of marketing.

  • When Goliaths start wobbling. Heller, Robert // Management Today;Jun99, p34 

    Analyzes management problems experienced by British company Marks & Spencer and American firm Levi Strauss. Garnering of accolades for managerial excellence; Report of massive lay-offs despite benevolent practices; Inadequacy of information systems in bringing about changes; Necessity of human...

  • Retail Internationalisation: A British retailer in Turkey. Atakan, Serap; Burnaz, Sebnem // European Retail Digest;Spring2007, Issue 53, p40 

    The article discusses research on the perceived image of Marks and Spencer in Turkey. It states that the retailer entered the country's market in 1994 and reentered in 1999 after withdrawing in 1998 as its local partner faced financial problems. It cites the objective of the study. Based on the...

  • Many happy returns. Hosea, Maeve // In-Store;May2005, p25 

    Discusses the benefits of having an accommodating returns policy to retail brands. Advantages of purchasing a furniture from a store accredited by Great Britain's Qualitas Furnishing Standards body; Information on the returns policy implemented at clothing company John Lewis; Refund offered by...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics