TITLE

Tech support scorecard

AUTHOR(S)
Kearns, Dave
PUB. DATE
November 1997
SOURCE
Network World;11/03/97, Vol. 14 Issue 44, p26
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Comments on the announcement made by Apple Computer's Steve Jobs to do away with free technical support in emulation of Microsoft Corp. Rationale for the move; Customer reaction to Microsoft's example; Best technical support offered by small, specialized software companies. INSET: Tip of the week..
ACCESSION #
9711056158

 

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