Tech support scorecard

Kearns, Dave
November 1997
Network World;11/03/97, Vol. 14 Issue 44, p26
Trade Publication
Comments on the announcement made by Apple Computer's Steve Jobs to do away with free technical support in emulation of Microsoft Corp. Rationale for the move; Customer reaction to Microsoft's example; Best technical support offered by small, specialized software companies. INSET: Tip of the week..


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