TITLE

BA takes cabin crew skills to higher plane

PUB. DATE
August 1996
SOURCE
People Management;08/08/96, Vol. 2 Issue 16, p7
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Focuses on the `Breakthrough programme' for flight attendants initiated by British Airway's (BA) customer service training team. Reasons for the development; Effect of the program on other divisions of BA management; Some reactions of the employees regarding the program.
ACCESSION #
9711036648

 

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