Electricity firm plugs into customer power

Littlefield, David
June 1996
People Management;6/27/1996, Vol. 2 Issue 13, p7
Reports on the incentive scheme of South West Electricity (Sweb) in United Kingdom for its employees to improve customer service. Annual bonus based on percentage point on costumer satisfaction evaluation report; Opinions of Sweb executives on the effectivity of the motivation strategy; Other companies who begin to study Sweb strategy.


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