Love thy neighbours, colleagues and clients
- Handling people. // American Salesman;Jul95, Vol. 40 Issue 7, p22
Discusses how to handle people in business. Difficulty of successfully meeting the challenge of satisfying customer demands; Showing of interest in the ideas and interests of others; Importance of not being discourage by an occasional failure.
- An Unexpected Customer. Kittle, Ashleigh // Campus Life;Sep2000, Vol. 59 Issue 2, p6
Presents the author's account on how she served a customer who were avoided by her co-workers. Description of the customer's appearance; Reasons of her co-workers for avoiding the customer; Religious teachings which helped her effectively deal with the client.
- A FRAMEWORK FOR THE APPLICATION OF UNCERTAINTY REDUCTION (UCR) THEORY TO SERVICE ENCOUNTERS. Smith, William L. // International Journal of Organizational Analysis (1993 - 2002);Jul96, Vol. 4 Issue 3, p299
Presents a study which proposed a communication perspective on the initial interaction between a customer and service provider, under the uncertainty reduction (UCR) theory. Concept of the UCR theory; Role of uncertainty in a service encounter; Obstacles to uncertainty reduction; Explanation of...
- Six misconceptions about handling nasty customers. Popyk, Bob // Business Journal (Central New York);04/23/99, Vol. 13 Issue 16, p16
Presents some common misconceptions about handling nasty customers. Common belief that customers are always right; Need for salespeople to remember that nasty customers can be wrong; Misconception that salespeople should never be ignorant or arrogant with customers; Belief that customer...
- Application of anthropology in the service and retail industries. Heron, Claire D.; Pauw, H.C. // South African Journal of Ethnology;Sep98, Vol. 21 Issue 3, p97
Argues that the application of anthropological knowledge in the service and retail industries will initiate cross-cultural tolerance and understanding in interpersonal relations. Changing commercial scene in South Africa; Employer-employee relations; Managing the relationships between employees...
- Corporation as a single team. Maurer, Rick // Executive Excellence;Jul97, Vol. 14 Issue 7, p16
Focuses on the effectiveness of using the single-team approach in attending to customer needs. Importance of serving internal customers; Benefits from a single-team service; Measurement of a company's success through bottom line.
- Mirror, mirror, on the wall, am I the best salesperson of them all? GITOMER, JEFFREY // Enterprise/Salt Lake City;
The author talks about the qualities of a best salesperson including persistence without being a pest, ability to build real relationships and making recommendations that favor the customer.
- People power. Lauer, Charles S. // Modern Healthcare;12/9/2002, Vol. 32 Issue 49, p25
Presents an article on the dedication of healthcare professionals to their job. Importance of customer care; Significance of gestures of love and friendship in their job; Information on people-oriented professions.
- Ask questions to make the sale. // Communication Briefings;Aug2012, Vol. 31 Issue 10, p2
The article presents a discussion of communicating with customers, adapted from the online article "More, Better, Never," by Don Snyder.