TITLE

Love thy neighbours, colleagues and clients

AUTHOR(S)
Leigh, Andrew
PUB. DATE
July 1996
SOURCE
People Management;07/25/96, Vol. 2 Issue 15, p41
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Argues that caring for the people you work with and your customers is the key to organizational competitiveness. Views of Roger Harrison on the need for balance and harmony in the organization; Relationships as the key to understanding the role of love in organizations; How trainers and developers can help their organizations to practice love; Bibliographies about bringing harmony in organizations.
ACCESSION #
9710285997

 

Related Articles

  • Handling people.  // American Salesman;Jul95, Vol. 40 Issue 7, p22 

    Discusses how to handle people in business. Difficulty of successfully meeting the challenge of satisfying customer demands; Showing of interest in the ideas and interests of others; Importance of not being discourage by an occasional failure.

  • An Unexpected Customer. Kittle, Ashleigh // Campus Life;Sep2000, Vol. 59 Issue 2, p6 

    Presents the author's account on how she served a customer who were avoided by her co-workers. Description of the customer's appearance; Reasons of her co-workers for avoiding the customer; Religious teachings which helped her effectively deal with the client.

  • A FRAMEWORK FOR THE APPLICATION OF UNCERTAINTY REDUCTION (UCR) THEORY TO SERVICE ENCOUNTERS. Smith, William L. // International Journal of Organizational Analysis (1993 - 2002);Jul96, Vol. 4 Issue 3, p299 

    Presents a study which proposed a communication perspective on the initial interaction between a customer and service provider, under the uncertainty reduction (UCR) theory. Concept of the UCR theory; Role of uncertainty in a service encounter; Obstacles to uncertainty reduction; Explanation of...

  • Six misconceptions about handling nasty customers. Popyk, Bob // Business Journal (Central New York);04/23/99, Vol. 13 Issue 16, p16 

    Presents some common misconceptions about handling nasty customers. Common belief that customers are always right; Need for salespeople to remember that nasty customers can be wrong; Misconception that salespeople should never be ignorant or arrogant with customers; Belief that customer...

  • Application of anthropology in the service and retail industries. Heron, Claire D.; Pauw, H.C. // South African Journal of Ethnology;Sep98, Vol. 21 Issue 3, p97 

    Argues that the application of anthropological knowledge in the service and retail industries will initiate cross-cultural tolerance and understanding in interpersonal relations. Changing commercial scene in South Africa; Employer-employee relations; Managing the relationships between employees...

  • Corporation as a single team. Maurer, Rick // Executive Excellence;Jul97, Vol. 14 Issue 7, p16 

    Focuses on the effectiveness of using the single-team approach in attending to customer needs. Importance of serving internal customers; Benefits from a single-team service; Measurement of a company's success through bottom line.

  • Mirror, mirror, on the wall, am I the best salesperson of them all? GITOMER, JEFFREY // Enterprise/Salt Lake City; 

    The author talks about the qualities of a best salesperson including persistence without being a pest, ability to build real relationships and making recommendations that favor the customer.

  • People power. Lauer, Charles S. // Modern Healthcare;12/9/2002, Vol. 32 Issue 49, p25 

    Presents an article on the dedication of healthcare professionals to their job. Importance of customer care; Significance of gestures of love and friendship in their job; Information on people-oriented professions.

  • Ask questions to make the sale.  // Communication Briefings;Aug2012, Vol. 31 Issue 10, p2 

    The article presents a discussion of communicating with customers, adapted from the online article "More, Better, Never," by Don Snyder.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics