Pulling ahead of the pub crawlers
- The Road to Five Diamonds. Watkins, Edward // Lodging Hospitality;3/1/2003, Vol. 59 Issue 3, p12
Relates the award received by Stein Eriksen Lodge, a condo hotel based in Park City, Utah. Enhancements undertaken by the hotel in order to achieve an award in the industry; Training and preparations elicited in the hotel's employees; Facilities added to the hotel.
- Training, training, training: The new mantra. Rach, Lalia // Lodging Hospitality;Apr98, Vol. 54 Issue 4, p16
Presents a questions and answers on the importance of hotels while reassessing their commitment to training employees in the field of quality customer service. Factors which should be considered by hotels when training hotel staff; How training will determine whether visitors and guests receive...
- All hotel employees should know all about groups. Feiertag, Howard // Hotel & Motel Management;9/6/93, Vol. 208 Issue 15, p8
Emphasizes the need for all hotel employees to know how to cater to the needs of the group market. Bookings through group sales as a key factor to the success of a hotel; Preconference meetings; Review of employee involvement and explanation of the value of having the group in the house;...
- Role playing for better service. // Lodging Hospitality;Feb97, Vol. 53 Issue 2, p16
Focuses on the release of `The Personal Service Game II,' a training manual for employees in the hospitality industry in the United States. Developers of the training program; Utilization of role play as a training technique.
- Step-ladder to a job. Tipling, Carmen // UNESCO Sources;Apr96, Issue 78, p14
Reports on how a partnership between Jamaica's Training Institute and tourist industry help the country's young people learn the ropes of the hotel business. Features of the program sponsored by the Runaway Heart Hotel.
- Marriott's cross-training. Lowe, Caroline // Leisure & Hospitality Business;11/29/2001, p14
Provides information on the employee training program at the London Marriott Marble Arch Hotel. How the scheme works; Benefits of the scheme; Assessment of the program; Modification of the scheme.
- New facilities to hone staff training at Hotel Syracuse. Hubbard, Kim L. // Business Journal (Central New York);07/02/99, Vol. 13 Issue 26, p1
Focuses on the in-house training program for the staff of the Radisson Plaza Hotel in Syracuse, New York. Construction of an actual classroom inside the hotel; Goal of eliminating some of the awkward transition problems that new employees experience.
- Cross training seen as the way to work out staffing shortage problems. Berta, Dina // Nation's Restaurant News;10/09/2000, Vol. 34 Issue 41, p14
Reports on the cross training of employees from the Millennium Broadway Hotel in New York City. Compliance of the hotel to a bargaining agreement with the Hotel and Motel Trades council; Strategy of the company to address labor shortage in the food service industry.
- Hotel schools develop tomorrow's leadership. Wilder, Jeff // Hotel & Motel Management;06/03/99, Vol. 214 Issue 10, p46
Focuses on hotel industry's need to educate and train young hotel professionals. Importance of young hotel professionals for the industry's future; Impact on hotel property values.