HR managers unplug

Sunoo, Brenda Paik
April 1997
Workforce (10928332);Apr97, Vol. 76 Issue 4, p36
Presents frequently asked questions (FAQs) about the human resource (HR) call centers. How and why HR call centers have evolved; HR managers' benefits from the call center; How employees can benefit from the center; Services provided by the call center. INSETS: Five tips for successful call centers.;Identify call center skills and behaviors..


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