Ideas for building a better society

Langstaff, Phil
September 1996
People Management;9/12/1996, Vol. 2 Issue 18, p38
Asserts that suggestion schemes is a way for cutting costs and improving customer service and profitability in companies. Data on the number of suggestions received by Halifax Building Society per year and the number of senders; Benefits of suggestion schemes; Approach employed by Halifax in its suggestion scheme; Examples of useful suggestions received; Merits for the senders of reasonable suggestions.


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