Rail firms shunt `old BR way' into sidings

Merrick, Neil
May 1997
People Management;5/29/1997, Vol. 3 Issue 11, p10
Reports about the improvements in customer care and introduction of core competencies by privatised train operators. Information on the investment of Great North Eastern Railway (GNER) that focus on customer care, core competencies, and culture-change courses; Information on the `Winning the future' program organized by the Midland Main Line (MML) and East Midland; Expansion of the customer service program of Anglia Railway.


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