Reversal of fortune

Clarke, Jane; Hooper, Chris
March 1997
People Management;03/20/97, Vol. 3 Issue 6, p22
Features the resurrection of Lloyd's of London after a crisis that nearly toppled it and how personnel helped to achieve the turnaround. Information about the transformation of Lloyd's; Organization switch of policy; Services of consultant Nicholson McBride; Core values which the management culture need to focus. INSETS: A new premium on customer service and problem-solving.;The lessons Lloyd's learnt.;The rise and fall of the house of Edward Lloyd, by Jane Pickard..


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