TITLE

When training doesn't translate

AUTHOR(S)
Solomon, Charlene Marmer
PUB. DATE
March 1997
SOURCE
Workforce (10928332);Mar1997, Vol. 76 Issue 3, p40
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Discusses how the human resources department manager of Four Seasons Regent Hotels and Resorts was able to manage the challenges that faced the staff when they opened two hotels in Indonesia. Unexpected barriers that challenged the hotel staff; How the hotel met high service expectations; How the island village of Bali was transformed into a Garden of Eden; Development of communication skills of the staff. INSET: Vitals..
ACCESSION #
9710165256

 

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