When training doesn't translate

Solomon, Charlene Marmer
March 1997
Workforce (10928332);Mar1997, Vol. 76 Issue 3, p40
Discusses how the human resources department manager of Four Seasons Regent Hotels and Resorts was able to manage the challenges that faced the staff when they opened two hotels in Indonesia. Unexpected barriers that challenged the hotel staff; How the hotel met high service expectations; How the island village of Bali was transformed into a Garden of Eden; Development of communication skills of the staff. INSET: Vitals..


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