TITLE

12 principles of trust

AUTHOR(S)
Bachrach, Bill
PUB. DATE
September 1997
SOURCE
Executive Excellence;Sep97, Vol. 14 Issue 9, p10
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Explains the 12 principles that build client trust. Companies' need to understand the needs and visions of a client; Importance of asking good questions and listening; Qualities of a trustworthy company.
ACCESSION #
9710131356

 

Related Articles

  • Become irresistible. Smith, Frances // Executive Excellence;Jul97, Vol. 14 Issue 7, p7 

    Focuses on developing irresistible customer relationships in business. Importance of showing company's concern on the inactive customers; Lifetime value of customer relations.

  • We're different. I swear, we're different. Gitomer, Jeffrey // Warsaw Business Journal;5/27/2002, Vol. 8 Issue 21, p9 

    Presents several approaches to sales and marketing in Poland. Focus on the higher value in dealing customers; Consideration of the concept of the core of differentiation; Ways of developing the skills of creativity.

  • The problem with customer relationships. Everett, Cath // IT Today;Feb2002, p14 

    Discusses the need for a philosophical shift in customer relationship management (CRM) initiatives. Reasons behind the failure of most CRM projects; Importance of executive sponsorship to CRM implementation; Factors to consider for a company to be customer-centered.

  • The employee-organization relationship, organizational citizenship behaviors, and superior service quality. Bell, Simon J.; Menguc, Bulent // Journal of Retailing;Summer2002, Vol. 78 Issue 2, p131 

    Examines the link between aspects of employee-organization relationship and customers' perception of service quality. Use of customer-contact service employee management model; Analysis of organizational citizenship behaviors; Role of job autonomy in providing necessary behavioral discretion...

  • Successful companies are built on relationships. Grasson, Tom // American Machinist;Apr2002, Vol. 146 Issue 4, p10 

    Editorial. Examines the importance of both internal and external customer relationships in business. Improvement of the market position and process improvements of any life cycle of the company; Vulnerability in the period of recession; Consideration of the product commodity.

  • Help customers to succeed.  // Sell!ng;Oct97, Vol. 5 Issue 3, p2 

    Provides tips for helping customers succeed in their businesses. Perspective of seeing firsthand how businesses operate; Position to offer ideas and suggestions that can improve a customer's managerial skill.

  • How To Win a Competitor's Customer. Gelenter, Ian // Sell!ng;May99, p3 

    Suggests ways on how to win a competitor's customers. Importance of becoming an expert on the customer's business; Pricing considerations; Significance of listening to customers.

  • Buff up your dispute resolution skills. Mainucci, Dan // Tire Business;7/16/2001, Vol. 19 Issue 8, p7 

    No abstract available.

  • Meeting customers on their terms is good business.  // Business Journal (Central New York);8/08/2003, Vol. 17 Issue 32, p7 

    Provides tips and information on how to improve customer relationships in the U.S. Creation of a flexible policy to service customers; Standardization of packaging; Modification of operational systems of the company.

  • CRM is a strategy, not a tactic. Gordon, Ian // Ivey Business Journal;Sep/Oct2001, Vol. 66 Issue 1, p6 

    Examines the expectations of businesses regarding the benefits of customer relationship management (CRM). Discussion on CRM as a business strategy; Reasons behind the failure of CRM to achieve its goals; Factors to consider in adopting a CRM strategy.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics