TITLE

New Deal forces ES to learn people skills

AUTHOR(S)
Welch, Jilly
PUB. DATE
September 1997
SOURCE
People Management;9/11/1997, Vol. 3 Issue 18, p15
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reports that the Employment Service is implementing a training program to help staff meet the British government's job targets. Major shift to a customer-service culture; Set up of customer-focus groups to gauge young people's satisfaction with the help they receive; Concern about the funding for the program.
ACCESSION #
9710103210

 

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