Forced smiles gloss over hidden trauma

Welch, Jilly
January 1997
People Management;1/23/1997, Vol. 3 Issue 2, p15
Reports on the proceedings of the British Psychological Society conference in 1997. Drawbacks of demanding employees to fake their emotions at work; Speakers' attacks on companies which have overt and written codes of emotional behavior; Factors behind the trend in which employees are expected to project enthusiasm and commitment; Impact of emotional suppression on office workers.


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