TITLE

Forced smiles gloss over hidden trauma

AUTHOR(S)
Welch, Jilly
PUB. DATE
January 1997
SOURCE
People Management;1/23/1997, Vol. 3 Issue 2, p15
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reports on the proceedings of the British Psychological Society conference in 1997. Drawbacks of demanding employees to fake their emotions at work; Speakers' attacks on companies which have overt and written codes of emotional behavior; Factors behind the trend in which employees are expected to project enthusiasm and commitment; Impact of emotional suppression on office workers.
ACCESSION #
9710064693

 

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