The devil's in the details when comparing service-level agreements

Briere, Daniel; Heckert, Christine
September 1997
Network World;09/08/97, Vol. 14 Issue 36, p29
Trade Publication
Focuses on service-level agreements offered by Internet service providers in the United States. Lack of a standard for measuring availability, throughput or latency; Examples of user negotiations with MCI and Sprint.


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