At Least They're Good for Holding Cups

August 1997
Journal of Financial Planning;Aug1997, Vol. 10 Issue 4, p18
Academic Journal
This article presents a number of outrageous requests for help from the technical support people at various computer companies in the U.S. A technician at Dell told a customer to put his troubled floppy disk back in the drive and close the door. The customer was heard getting up and shutting the door to his room. Another customer could not get her computer to turn on, despite pushing the foot pedal over and over. Turned out the foot pedal was the computer's mouse. And then there was the guy who called to say he had broken the cup holder on his computer and he wanted it fixed under the warranty. After some confusion, the technician figured out that the cup holder was the CD-ROM drive.


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