TITLE

Service with a smile

AUTHOR(S)
Lewis, Len
PUB. DATE
May 1997
SOURCE
Progressive Grocer;May97, Vol. 76 Issue 5, p19
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Provides information on the study conducted by 4,000 consumers of Yankelovich Partners, a market research firms about customer service. Information about the rating of the survey on supermarkets; Total number of hours that were spend by retail industry in training of employees.
ACCESSION #
9706222695

 

Related Articles

  • Managing the service business.  // Credit Management;Jan1998, p42 

    Provides information on the latest issue of the journal `Management Briefing' as of January 1998. Focus on the need for British call centers to improve customer service levels.

  • Customer service importance. Tschohl, John // Supervision;Feb91, Vol. 52 Issue 2, p9 

    Focuses on the questions and answers compiled by John Tschohl regarding the importance of customer service. Definition of service; Causes of bad service; Bottom-line benefit to high-quality service; Steps to get fast on a customer service; Complaint system; How to motivate employees to provide...

  • For better service, change attitudes--including yours. Sherer, Robert // ABA Banking Journal;Dec87, Vol. 79 Issue 12, p97 

    Presents strategies for improvement of customer services. Assurance of value for customer's investment; Treatment of customers with dignity and respect; Inculcation on the value of customers for retention of jobs to employees.

  • Amazing Service. Grubbs, John // Sales & Service Excellence Essentials;Oct2010, Vol. 10 Issue 10, p8 

    The article offers tips on how to provide great customer service, which include making customers feel that they are important.

  • Going Against the Grain with Gamification and NLU. Myron, David // CRM Magazine;May2012, Vol. 16 Issue 5, p2 

    An introduction is presented in which the editor discusses various reports within the issue on topics including game strategies employed by companies to get more engagement with customers, natural language understanding (NLU), and creative marketing and advertising.

  • Pay Close Attention To Avoid Interrupting.  // Customers First;2014, Vol. 19 Issue 1, p6 

    The article offers suggestions to the customer services representative for enhancing their listening ability which includes asking help from a co-worker, paying attention to the conversation of the customer, and putting a sticky note on the monitor as a reminder to listen.

  • Align HR to serve the customer. Schultz, James R. // Personnel Journal;Jan95, Vol. 74 Issue 1, p61 

    Stresses the need for companies to align their human resource (HR) departments with customers' needs and expectations. Use of a process called Customer Needs Assessment (CNA); Defining objectives and scope of assessment; Measuring current HR resource allocation to product and service delivery.

  • What Is Customer Service? Nicolai, Debra C. // Armed Forces Comptroller;Fall2002, Vol. 47 Issue 4, p38 

    Presents an essay on customer service. Description of customer service; Recommendations to companies for gaining a competitive edge; Goal of customer service.

  • What Is Customer Service? Bick, Roger A. // Armed Forces Comptroller;Fall2002, Vol. 47 Issue 4, p40 

    Presents an essay on the basic elements of customer service. Importance of the environment; Recommended techniques for managing waiting customers; Way to measure success in customer service.

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics