TITLE

Putting customers on the line

AUTHOR(S)
Pape, William R.
PUB. DATE
March 1997
SOURCE
Inc.;1997 Inc. Technology 1, Vol. 19 Issue 4, p23
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Offers advice for business owners regarding their automated customer service architecture. Horror stories relating to automated customer service; Ways companies can provide quality service; Personally trying the automated customer service lines; Importance of flexibility; Other tips.
ACCESSION #
9703283277

 

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