Assessing determinants of bureaucratic discretion: An experiment in street-level decision making

Scott, Patrick G.
January 1997
Journal of Public Administration Research & Theory;Jan97, Vol. 7 Issue 1, p35
Academic Journal
Examines the influence of potential determinants of bureaucratic discretion in street-level bureaucracies. Influence of the level of organizational control and client characteristics in the awarding of benefits and services to clients seeking public assistance; Professional field as a determinant of award; Traditional role conceptions of the front line service provider.


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