Life Leads in Customer Satisfaction

Jones, Chuck
May 2003
Advisor Today;May2003, Vol. 98 Issue 5, p30
Trade Publication
Reports that the life insurance industry scored the highest in the financial services industry portion of the American Customer Satisfaction Index in the last quarter of 2002. Top performance by New York Life and Northwestern Mutual; Factors for the top performance of the insurance industry.


Related Articles

  • LOMA Retains J.D. Power And Associates To Conduct A Life Insurance Consortium Study.  // Insurance Advocate;3/31/2003, Vol. 114 Issue 13, p35 

    Reports on a program designed to provide clear customer feedback to life insurance providers. Reasons for selecting a life insurance provider; Customer satisfaction; Individual provider profiles with competitive comparisons.

  • The Customer Is King (Still). SILVERHART, TODD A. // LIMRA's MarketFacts Quarterly;2013, Issue 3, p35 

    The author discusses the changes occurred in customer behavior and mentions the approach of the life insurance industry to improve customer engagement, satisfaction, and loyalty.

  • Resistance growing to extending the Sandler model to with-profits. Stones, John // Money Marketing;2/20/2003, p72 

    Reports on British life insurance companies' opposition against the proposed extension of the Sandler model to include with-profits businesses in the financial services industry. Reason behind the opposition.

  • You didn't underperform, you overexpected. Katz, Deena // National Underwriter / Life & Health Financial Services;12/7/98, Vol. 102 Issue 49, p12 

    Advises financial service providers on how to manage clients' expectations. Understanding of the difficulties of communicating risks to clients; Accomplishment of the clients' financial decision-making; Definition of risk by volatility or variance.

  • Client satisfaction down for big four banks in 2009.  // Money Management;2/4/2010, Vol. 24 Issue 3, p6 

    The article offers information on the business banking customer satisfaction report depicting the deterioration of the satisfaction level of the four major banks in Australia.

  • A Makeover For Wealth Management. Nunn, Bruce // Bank Technology News;May2003, Vol. 16 Issue 5, p54 

    Focuses on the changes happening in the financial services industry in the U.S. Development of computer hardware and software to help financial institutions; Improvement in the satisfaction of the customers; Enhancement of individual customer profitability.

  • Industry not making the grade with customers, study finds. Kutler, Jeffrey // American Banker;12/23/1996, Vol. 161 Issue 244, p5 

    Reports on the results of the 1996 American Banker consumer survey. Financial services industry's failure to satisfy customers; Changes in service quality at principal institutions; Public's opinions about credit unions and thrift institutions.

  • Customer Satisfaction with Service Delivery in the Life Insurance Industry: An Empirical Study. Norazah Mohd Suki // Jurnal Pengurusan;2013, Vol. 38, p101 

    Consumers purchase life insurance for financial security during times of hardship. The present research examines the effects of service quality on customer satisfaction with service delivery in the life insurance industry. A quantitative research method is used to achieve the research objective....

  • IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION WITH SPECIAL REFERENCE TO HDFC LIFE INSURANCE, MADURAI. Vengatesh, M. Muthu; Maruthamuthu, M. // Golden Research Thoughts;Oct2014, Vol. 4 Issue 4, p1 

    This study will attempt to determine the impact of service quality is main factor for the success of a bank on customer satisfaction to acquire life insurance and maintain that continuously at long-time. Service Quality helps to distinguish the banking performance from the competitors. In this...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics