TITLE

Unique Insights Into Atm Quality Service

AUTHOR(S)
Rasiah, Devinaga
PUB. DATE
June 2014
SOURCE
Australian Journal of Basic & Applied Sciences;2014 Special, Vol. 8 Issue 8, p79
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The aim of this study is to look at the unique services provided by the Automated Teller Machine in terms of quality and customer satisfactions in banks. However, there are pros and cons of consuming these services. Furthermore, the study also examines the perceived usefulness, ease to use, perceived risk and awareness that is faced by the individual consumers. The results were analyzed using statistical tools. The study confirms that a huge potential market exist for commercial banks to open their branches in limited locations and to connect these to all other ATMs networks and to could reap the benefits of their businesses to improve commercial bank performances.
ACCESSION #
96793562

 

Related Articles

  • SOA (begins to make) inroads. Bielski, Lauren // ABA Banking Journal;Dec2006, Vol. 98 Issue 12, p48 

    The article discusses how banks are adopting service oriented architecture (SOA) to improve the quality and overall efficiency of their services for better consumer satisfaction. In this method,the service architecture, which also includes automated teller machines and home banking is redesigned...

  • A Review of the Influence of Electronic Banking Services on Customer Service Delivery: Successes and Challenges. R., Tasmin.; Abubakar Aliyu, Alhaji; Takala, Josu // Australian Journal of Basic & Applied Sciences;Dec2012, Vol. 6 Issue 13, p80 

    The purpose of this study is to review a major section of the literature on Electronic Banking Services (EBS) with a particular emphasis on the challenges of customer service delivery in the banking industry. This paper examines the studies some published journals and other related papers on...

  • Empirical Study of the Use of Automated Teller Machine (ATM) Among Bank Customers in Ibadan Metropolis, South Western Nigeria. Okafor, Emeka E.; Ezeani, Favour N. // European Journal of Business & Management;2012, Vol. 4 Issue 7, p18 

    Automated Teller Machine (ATM) is perceived to offer considerable benefits and challenges both to the banks and their customers, yet these are rarely empirically investigated. The study was conducted in purposively selected eight ATM location points of four banks in Ibadan metropolis, Nigeria....

  • MEASUREMENT OF PERCEIVED VALUE IN BANKING SERVICES. Pandža, Irena; Vranešević, Tihomir // Conference Proceedings: International Conference of the Faculty ;2008, p1 

    The article focuses on the measurement of the perceived value of banking services in the Croatian banking industry. The authors mentions that the creation of a measurement model for consumer perceived value is an essential process which allows banks to determine how clients value the services...

  • CVS Rethinking Its Cash Back Maximum.  // American Banker;9/16/2008, Vol. 173 Issue 179, p7 

    The article discusses the cash back maximum for CVS Caremark Corp. CVS Caremark's CVS/Pharmacy will be reviewing its $35 cash back maximum at the point of sale on debit transactions with its card processor. The review is a part of CVS' customer satisfaction study which has found that automated...

  • MasterCard II provides access to bank account.  // Marketing News;10/3/1980, Vol. 14 Issue 7, p11 

    The article reports on the introduction of MasterCard II offering cash withdrawals at automated teller machines by the Interbank Card Association. Cardholders would be provided with convenient access to their bank account funds. The new card is accepted for purchases by merchants worldwide. The...

  • HOW DO SERVICE QUALITY PERCEPTIONS CONTRIBUTE IN SATISFYING BANKING CUSTOMERS? Malik, Muhammad Ehsan; Naeem, Basharat; Arif, Zoune // Interdisciplinary Journal of Contemporary Research in Business;Dec2011, Vol. 3 Issue 8, p646 

    The notion that service quality enhances the relationship of buyer-seller and shared benefits including performance and customer satisfaction had been acknowledged widely (Zeithaml, 2000). In this connection, Parasuraman et al. (1985) also found that perceived service quality was significant...

  • The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia. Lo Liang Kheng; Mahamad, Osman; Ramayah, T.; Mosahab, Rahim // International Journal of Marketing Studies;Nov2010, Vol. 2 Issue 2, p57 

    The emergence of new forms of banking channels such as Internet banking, Automated Teller Machines (ATM), phone banking and also maturing financial market and global competition have forced bankers to explore the importance of customer loyalty. Therefore, studies need to focus on the changing...

  • DRILLING INTO THE CUSTOMER EXPERIENCE. EPPER HOFFMAN, KAREN // American Banker Magazine;Nov2012, Vol. 122 Issue 11, p36 

    The article reports on the initiative of RBS Citizens Financial Group Inc. to improve customer experience and remove common confusions about debit cards and personal identification numbers (PINs) in the U.S. It says that debit card holders were confused about their debit cards that came in the...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics