Frustated by auto repairs? Sometimes, the pros are too

Daugherty, Christi
April 1996
New Orleans CityBusiness (1994 to 2008);4/22/96, Vol. 16 Issue 42, p27
Describes the frustration of automobile owners in relation to auto repairs. Reference to survey by the American Automobile Association; Impact of poor communication between drivers and repair technicians; View of Katleen Wilkins of the Louisiana division of the AAA; Comment by Jacque M. Arnondin of Crown Buick; Basis of customer frustration; Description of car repair personnel.


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