TITLE

Service with soul

AUTHOR(S)
Stevens, Tim
PUB. DATE
February 1996
SOURCE
Industry Week/IW;2/5/96, Vol. 245 Issue 3, p29
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents the views of Tom Peters on developing and improving customer service. Developing a winning team of employees; Encouraging an entrepreneurial spirit among employees; Cultivating customer trust.
ACCESSION #
9602206701

 

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