TITLE

Software for campaign planning

AUTHOR(S)
Flood, Gary
PUB. DATE
April 2003
SOURCE
IT Training;Apr2003, p26
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Professional Services Automation (PSA) is a software designed to help training managers list, organize and track staff skills and training. Users of PSA include Microsoft Corp. and large service firms like EDS Corp. PSA software usually contains a core set of common modules, covering project and performance management, planning and scheduling, customer relationship management, salesforce automation, communications, and billing. Most PSA tools on the market are Windows-based or Java-oriented Internet applications. INSET: Case study.
ACCESSION #
9557558

 

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