TQM in American cities: Hypotheses regarding commitment and impact

Berman, Evan M.; West, Jonathan P.
April 1995
Journal of Public Administration Research & Theory;Apr95, Vol. 5 Issue 2, p213
Academic Journal
Examines the features of total quality management (TQM) commitment and TQM impact in American government. Determinants of TQM commitment; Level of TQM commitment; Discussion of the role of resources in innovation; Importance of management leadership in the adoption of innovation.


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