TITLE

TQM in American cities: Hypotheses regarding commitment and impact

AUTHOR(S)
Berman, Evan M.; West, Jonathan P.
PUB. DATE
April 1995
SOURCE
Journal of Public Administration Research & Theory;Apr95, Vol. 5 Issue 2, p213
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Examines the features of total quality management (TQM) commitment and TQM impact in American government. Determinants of TQM commitment; Level of TQM commitment; Discussion of the role of resources in innovation; Importance of management leadership in the adoption of innovation.
ACCESSION #
9504300580

 

Related Articles

  • Implementing TQM in the states. Berman, Evan M.; West, Jonathan P. // Spectrum: Journal of State Government;Spring94, Vol. 67 Issue 2, p6 

    Discusses the adoption of Total Quality Management (TQM) by states as an official policy. Survey covering 50 states. Goal to improve the quality of services; Commitment of the states to TQM; Reasons why agencies adopt TQM; Manner of implementing TQM; Importance of creating TQM commitment in...

  • Going public. Battle, Byron F.; Nayak, P. Ranganath // Spectrum: Journal of State Government;Spring94, Vol. 67 Issue 2, p16 

    Discusses the adaptation of Total Quality Management (TQM) to public-sector agencies. Opponents and proponents of TQM; Replacement of customer satisfaction for public-sector agencies with a broader stakeholder analysis; Analysis of the stakeholder issue; Recommendation of practicing TQM for...

  • On the road to quality, watch out for the bumps. Hunt, Robert A. // Journal for Quality & Participation;Jan95, Vol. 18 Issue 1, p24 

    Discusses the implementation of a total quality management (TQM) program in the Incline Village General Improvement District in Nevada. Profile on the organization; Mission statement; Projects; Establishment of responsibilities for every employee in the organization; Use of various resources;...

  • The panacea phenomenon and the fate of total quality management. Kramer, Fred A. // Public Manager;Fall93, Vol. 22 Issue 3, p81 

    Comments on the United States federal government's efforts to implement total quality management (TQM). Importance of leadership; Problems in assessment of implementation.

  • Bureaucracy, heal thyself. Warner, David // Nation's Business;Oct93, Vol. 81 Issue 10, p66 

    Focuses on President Bill Clinton's administration's quality-management effort to make the federal government more efficient, effective and customer-friendly. Recommendations for federal agencies; Total Quality Management (TQM) techniques; Implementation of re-engineering and TQM in state and...

  • `We the People...'. Watson, Gregory H. // Quality Progress;Jan2001, Vol. 34 Issue 1, p16 

    Focuses on factors to consider in achieving a quality election system in the United States. Consideration of accuracy in recording votes from an election tally; Role of the voters in verifying the correct recording of their votes; Way to address quality problem; Importance of unifying national...

  • Leadership for public service quality improvement. Milakovich, Michael E. // Public Manager;Fall93, Vol. 22 Issue 3, p49 

    Comments on the movement to improve quality in all functions and at all levels of American public services. Political and economic context of quality; Public opinion and quality management; Application of quality management principles to government; Quality in the public administration.

  • TQM: A labor-management cooperation and participative management assessment. Wasilisin, Andrew M. // Public Manager;Fall93, Vol. 22 Issue 3, p64 

    Discusses the impact of total quality management (TQM) programs in unionized public service agencies in the United States. Cooperation between management and TQM facilitators and labor unions; Training of union members.

  • TQM and labor relations cooperation: A match made in heaven or devil take the hindmost? Loney, Timothy J. // Public Manager;Fall93, Vol. 22 Issue 3, p65 

    Focuses on the relationship between total quality management (TQM) and unionized labor in the public sector in the United States. Opportunities for labor unions in the public sector; Challenge of transformation in the public sector; Issues to be considered before implementation of TQM programs...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics