Saints and sinners revealed

Branscum, Deborah
January 1992
Macworld;Jan1992, Vol. 9 Issue 1, p93
Presents examples of good and bad judgments in customer service by companies offering products for the Macintosh computer. Includes Aldus; Apple; TBSP; Claris; Computer Era; DeltaPoint and SuperMac; Ventura Software; Electronic Arts; Fifth Generation System; Golden Triangle Computers; Great Plains Software. INSET: Service heroes (experience with Mirror Technologies)..


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