10 Social Customer Service Tips

Klie, Leonard
February 2014
CRM Magazine;Feb2014, Vol. 18 Issue 2, p18
Trade Publication
The article offers suggestions regarding customer service and customer relations management. Recommendations include selecting a proper marketing channel, using social media, determining the rules of engagement within one's company and listening to the concerns of customers. It also provides advices on prioritizing the organizational performance and building good customer relations.


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