TITLE

10 Social Customer Service Tips

AUTHOR(S)
Klie, Leonard
PUB. DATE
February 2014
SOURCE
CRM Magazine;Feb2014, Vol. 18 Issue 2, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers suggestions regarding customer service and customer relations management. Recommendations include selecting a proper marketing channel, using social media, determining the rules of engagement within one's company and listening to the concerns of customers. It also provides advices on prioritizing the organizational performance and building good customer relations.
ACCESSION #
94877170

 

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