TITLE

Cobrowsing Presents a 'Lucrative' Customer Service Opportunity

AUTHOR(S)
Klie, Leonard
PUB. DATE
March 2014
SOURCE
CRM Magazine;Mar2014, Vol. 18 Issue 3, p10
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the report titled "Cobrowsing in Customer Service: The Path to Just-in-Time Customer Engagement" from Aberdeen Group regarding the positive impact of cobrowsing on business revenue, customer service, and contact center efficiencies. Topics include cobrowsing technologies provider LiveLook, customer experience management, and centralized knowledge base of product. It mentions author of the report Omer Minkara and Michelle Brusyo of LiveLook.
ACCESSION #
94779677

 

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