Cobrowsing Presents a 'Lucrative' Customer Service Opportunity

Klie, Leonard
March 2014
CRM Magazine;Mar2014, Vol. 18 Issue 3, p10
Trade Publication
The article discusses the report titled "Cobrowsing in Customer Service: The Path to Just-in-Time Customer Engagement" from Aberdeen Group regarding the positive impact of cobrowsing on business revenue, customer service, and contact center efficiencies. Topics include cobrowsing technologies provider LiveLook, customer experience management, and centralized knowledge base of product. It mentions author of the report Omer Minkara and Michelle Brusyo of LiveLook.


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