Call centre productivity tool
- New call centre productivity tool. // Credit Control;1998, Vol. 19 Issue 4, p7
Reports that Davox, an international supplier of call center solutions, has launched Compose It, an optional reporting feature for its Unison and IN/UNISON call center management systems. Features; Capabilities.
- Call centre software. // Credit Management;Jun99, p18
Reports that call center solution provider Davox Corp., has launched an integrated call center management software called Ensemble.
- ON THE MOVE. // Customer Interface;Nov2001, Vol. 14 Issue 11, p45
Presents an update on the call center industry in the United States as of November 2001. Appointment of Richard Dunlap as sales manager of North American Channels at Telecorp Products Inc.; Selection of James Foy as president and chief executive officer of Davox Corp.; Additions to the...
- Davox completes private placement. // Electronic News (10616624);10/24/94, Vol. 40 Issue 2037, p14
Reports on Davox Corp.'s first closing of a private placement of common stock..
- System Speeds collection calls. // ABA Banking Journal;Aug89, Vol. 81 Issue 8, p70
Features computerized autodial system 500 from Davox Corp. Product offering; Availability; Pricing.
- Harte-Hanks and Davox to cooperate in marketing. Barthel, Matt; Epper, Karen // American Banker;7/27/1995, Vol. 160 Issue 143, p18
Reports on the co-marketing arrangement between Harte-Hanks Data Technologies and Davox Corp. Integration of the companies' products to be sold as complementary goods.
- Call centre qualification. // People Management;01/09/97, Vol. 3 Issue 1, p14
Reports on the Direct Marketing institute's creation of a qualification in call center management as a response to the growing number of call centers in Great Britain.
- Labour exchange. Reed, David // Precision Marketing;1/17/2003, Vol. 15 Issue 14, p23
Considers the state of the call center sector in Great Britain. Shortage of skilled staff; Competition between Great Britain and India in the call center business; Advantages of the call centers in Great Britain.
- Top Tucson-area teleservices firms. Trower, Tanya // Inside Tucson Business;07/27/98, Vol. 8 Issue 18, p18
Ranks teleservices firms in Tucson, Arizona based on the number of their full-time equivalent employees, current as of July 27, 1998. Includes contact information; Services offered; Year founded.