Global quality leadership: A protocol perspective

Hayes, John G.; Snowdon, Sondra
October 1994
Business America;Oct94, Vol. 115 Issue 10, p4
Trade Publication
Focuses on the importance of business diplomacy and international protocol for signing of global deals between companies. Business relationships as human relationships; Role of communication, negotiation and human interaction in global quality leadership; Ten principles of protocol. INSET: Hayes' seven samurai key actions to global success..


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