Basics for the administrator
Tags: QUALITY assurance
- The 99.9% rule. Wykle, Kenneth R. // Defense;1994, Issue 6, p51
Considers the 99.9 percent quality rule. 99.9 percent accuracy as relative; Element of self-respect in quality service; Challenge in pursuing excellence.
- Free quality minutes. Abernathy, Donna // Training & Development;Mar96, Vol. 50 Issue 3, p80
Introduces the video subscription program dubbed `The Quality Minutes' which offers monthly lessons in quality. Cost of annual subscription; Contact information.
- Quality is the key. // Housewares;Mar93, Issue 96, p4
Presents the findings of the report `Quality Assurance and the Consumer,' compiled by IIS of the Mintel International Group. Consumer attitudes toward quality indicators and industry regulatory bodies; Views of Caroline O'Neill, Mintel's head for research.
- Embracing the quality process. McKew, Howard // Engineered Systems;Oct96, Vol. 13 Issue 10, p8
Stresses the importance of measuring quality in the work process. Benefits of measuring quality; Aspects of work that should be measured; Ways of measuring quality at various levels. INSET: Back to basics, by Rebecca Ellis & Howard McKew..
- Final comment. // Modern Machine Shop;Feb96, Vol. 68 Issue 9, p287
Opinion. Presents guidelines in obtaining expected quality results. Includes quality requirements; Level of resources; Monitoring of effectiveness.
- Protect the geomembrane cap Giroud, J. P. // Waste Age;Mar1990, Vol. 21 Issue 3, p58
No abstract available.
- `You`re only as good as your customers think you are.... Richardson, Helen L. // Transportation & Distribution;Oct93, Vol. 34 Issue 10, p61
Editorial. Discusses considerations of corporate quality from recipients of `Transportation and Distribution' magazine's Excellence in Logistics Awards. Service levels as customer expectation; Gap between corporate policy and customer perception; Focus on resolution of information issues;...
- Widespread myths inhibit quality assurance programs. Hall, Steve // Hotel & Motel Management;07/06/98, Vol. 213 Issue 12, p12
Identifies several misconceptions concerning quality assurance programs of a company. empowerment which means giving employees at every level the authority to correct guest complaints and problems on the spot; Basic understanding of quality assurance; Cost of quality.
- Service improvement: pushing at open doors. Matthews, Beverley // Journal of Renal Nursing;2011, Vol. 3 Issue 6, p263
The author reflects on how the current period of economic challenges is the ideal time for nurses to promote service improvements. The greatest way to save NHS resources is by rethinking the organization of services for patients with long-term conditions such as chronic kidney disease (CKD)....