New jewel in the crown

Grant, Linda
February 1994
U.S. News & World Report;2/28/94, Vol. 116 Issue 8, p55
Discusses how companies are recognizing that they must completely overhaul the way they do business in order to achieve the productivity, speed and customer satisfaction they need to thrive. AT&T's development of computer system called Fastar; Teamwork at Hallmark Cards; Sophisticated information systems in use at Federal Express; Views of consultant William Stoddard about these reorganizations.


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