TITLE

DIETITIANS CHIME IN: ROOM SVC., B'FAST TOP AGENDA

PUB. DATE
March 2003
SOURCE
FoodService Director;3/15/2003, Vol. 16 Issue 3, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Presents a panel discussion among dietitians on an array of issues impacting their facilities. Objectives of the programs implemented at their facilities; Challenge facing the healthcare industry; Steps taken by health institutions to improve customer satisfaction.
ACCESSION #
9384604

 

Related Articles

  • Planning and Implementing an Interdisciplinary Diabetes Workshop for Healthcare Professionals. Valdez, Gloria M.; Dadich, Karen A.; Boswell, Carol; Cannon, Sharon; Irons, Brian K.; Vickers, Patricia; Esperat, Christina // Journal of Continuing Education in Nursing;Sep2007, Vol. 38 Issue 5, p232 

    A diabetes education program for healthcare professionals evolved out of a series of discussions among healthcare providers. This group realized the importance and the necessity of developing a current knowledge base for themselves, their clients, and their clients' families. The target...

  • Changing the concept of 'patient' to 'customer' McCue, Michael T. // Managed Healthcare Executive;Sep2002, Vol. 12 Issue 9, p1 

    Discusses the concept of customer service in the healthcare industry. Clinical side of service; Responsibilities of the customer service representatives.

  • Creating, connecting and supporting active consumers. De Brantes, Francois S.; Galvin, Robert S. // International Journal of Medical Marketing;Sep2001, Vol. 2 Issue 1, p73 

    Proposes a framework that would enable employers to identify the key components needed to launch an active consumer program in health care business. Background on the business situation; Background on the Six Sigma methodology; Description of the activation framework; Demands of activated...

  • Outcomes and performance measurement: Redefining how healthcare is strategized and delivered. Lanser, Ellen G. // Healthcare Executive;Jul/Aug1999, Vol. 14 Issue 4, p20 

    Reveals how health care providers are escalating their efforts to demonstrate that they offer the highest technical and service quality. Direction towards a value-driven rather than a cost-controlling market; Emphasis on quality; Achievement of cost savings; Partnership with the public sector.

  • It's not 'gelantinous,' but it'll do. Burke, Erin // Materials Management in Health Care;Jan2003, Vol. 12 Issue 1, p2 

    Provides an overview on articles included in the January 2003 issue of the journal 'Materials Management.' Elements of patient care; Topics relevant to patient satisfaction and safety; Importance of quality customer service.

  • Health care's focus on the customer is in critical condition. Lipson, Fran // Journal for Quality & Participation;Mar/Apr2000, Vol. 23 Issue 2, p27 

    Discusses how health care industry approaches customer service. How health care is lacking in customer focus; Reflection on years in health care field; Details on customer service training.

  • 'Redefining the patient' in healthcare arena. Stupak, Ronald; Greisler, David // PA Times;Nov99, Vol. 22 Issue 11, p1 

    Offers tips and advice on customer service in the health care industry. Importance of personalizing patient interaction; Enabling of employees to exceed the expectations of customers; Proper educating of patients and families; Addressing of the psychological and spiritual needs of patients.

  • An evolution in health care? Mariotti, John // Industry Week/IW;10/06/97, Vol. 246 Issue 18, p66 

    Asserts that the health care industry is not very customer-sensitive. Evolutionary steps the industry is going through; Techniques to achieve economies of scale; `Retailization' and `Internetization' of health care.

  • If only you could be treated like a dog when you go to the doctor. Dauten, Dale // Wenatchee Business Journal;Aug95, Vol. 9 Issue 8, p11 

    Opinion. Comments on the quality of customer service in the doctors' office. Old-fashioned thoughtfulness; Need for better treatment of customers; Way to reward superior service.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics