Developing Quality Indicators for Family Support Services in Community Team-Based Mental Health Care

Serene Olin, S.; Kutash, Krista; Pollock, Michele; Burns, Barbara; Kuppinger, Anne; Craig, Nancy; Purdy, Frances; Armusewicz, Kelsey; Wisdom, Jennifer; Hoagwood, Kimberly
January 2014
Administration & Policy in Mental Health & Mental Health Service;Jan2014, Vol. 41 Issue 1, p7
Academic Journal
Quality indicators for programs integrating parent-delivered family support services for children's mental health have not been systematically developed. Increasing emphasis on accountability under the Affordable Care Act highlights the importance of quality-benchmarking efforts. Using a modified Delphi approach, quality indicators were developed for both program level and family support specialist level practices. These indicators were pilot tested with 21 community-based mental health programs. Psychometric properties of these indicators are reported; variations in program and family support specialist performance suggest the utility of these indicators as tools to guide policies and practices in organizations that integrate parent-delivered family support service components.


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