National Finalist: Kadi M. Quinn, CISR

December 2013
Resources Magazine;Winter2013, p41
The article presents the insights of Kadi M. Quinn, one of the national finalists for the 2013 National Outstanding Customer Service Representatives (CSR) of the Year Award selected by the journal "Resources" on the communication in insurance industry. According to Quinn, communication is defined as the process of exchanging the information between to individuals. She adds that the use of technical jargons, e-mail, and psychological trait are some of the barriers to communication.


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