National Finalist: Michael Lemay, CIC, CISR

December 2013
Resources Magazine;Winter2013, p40
The article presents the insights of Michael Lemay, one of the national finalists for the 2013 National Outstanding Customer Service Representatives (CSR) of the Year Award selected by the journal "Resources" on the importance of communication in insurance industry. According to Lemay, avoiding the barriers of communication can help in the achievement of best customer service. He adds that the facets of insurance can be avoided by concentrating on the use of simple words.


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