TITLE

TECH BEAT THE Power OF Mobility

AUTHOR(S)
ANDERSON, STEVE
PUB. DATE
December 2013
SOURCE
Resources Magazine;Winter2013, p28
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on the power of mobility and its adoption by the different industries as a new standard in customer service. He relates his experience of the power of mobility with American Airlines and Southwest Airlines, informing him about the cancellation of his flight due to bad weather condition and allowing him to obtain important information on how he can get home. He offers steps for agency in enhancing mobility including mobile website, mobile application, and client portal.
ACCESSION #
93425844

 

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