TITLE

For Answers, Wells Goes with Virtual Handholding

AUTHOR(S)
Bruno, Mark
PUB. DATE
March 2003
SOURCE
Bank Technology News;Mar2003, Vol. 16 Issue 3, p38
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Reports on the retail and wholesale banking services of Wells Fargo in the U.S. Efficiency of customer service; Deployment of co-browsing tools; Response to customers query online.
ACCESSION #
9270704

 

Related Articles

  • Banks need to `get real' in retail relationships. Partridge, David M. // American Banker;12/02/96 Supplement, Vol. 161, p13A 

    Recounts author's experience concerning the inefficiency of the banks in United States in terms of responding to the customer's financial services needs. Need for banks to get more serious about their relationships with retail customers; Flaws of the big and tiny banks in relation to the...

  • Team spirit is a crucial ingredient for full menu of bank products. Bird, Anat // American Banker;3/19/1997, Vol. 162 Issue 53, p12 

    Emphasizes the importance of the team work in providing consumer financial products in banking. Sharing information; Effective team composition; Acceptance of interdependence; Need for practice; Discipline; Individual contribution; Trust.

  • Make your customers feel understood. Meyers, Janet // Bank Marketing;Sep94, Vol. 26 Issue 9, p61 

    Offers advice on making bank customers feel understood. Benefits of reaching customers on a human, emotional level; Factors contributing to a customer's feeling of being understood; Elements of an effective communication style.

  • Eight days a week. Lian, Tanja // Bank Marketing;Nov94, Vol. 26 Issue 11, p4 

    Focuses on the operatability of banks in the United States even on weekends. Availability of personal computers in every home; Convenience as an essential part of customer service; Remote banking services; Enhancement of automated teller machines (ATM).

  • What do your customers really think? Hotchkiss, D'Anne // Bank Marketing;Mar1995, Vol. 27 Issue 3, p13 

    Suggests steps on how banks can deliver high quality service. Importance of working with the right people; Measurement and evaluation of employee performance; Follow-up on customer service provision.

  • The new definition of retail banking. Lian, Tanja // Bank Marketing;Apr95, Vol. 27 Issue 4, p5 

    Focuses on the changing banking services in the United States. Demands from consumers; Response of retail businesses; Impact of information technology.

  • Keeping your customers close to home. Lian, Tanja // Bank Marketing;Aug95, Vol. 27 Issue 8, p5 

    Discusses ways retail banks can keep their depositors. Importance of bank customers to banks; Financial enticements for bank depositors.

  • Relationship banking. Wakefield, Ann // Bank Marketing;Sep95, Vol. 27 Issue 9, p109 

    Focuses on the benefits of relationship banking for banks in the United States. Importance of package accounts; Role of loyalty programs; Features of relationship banking.

  • Moving from basic call centers to world class call centers. Dunscombe, Vicki; Griffiths, Graham // Bank Marketing;Feb96, Vol. 28 Issue 2, p19 

    Focuses on the importance of providing superior customer service in the banking industry. Rise in consumers' expectations for quality service delivery; Establishment of call centers; Changing role in customer service. INSET: The evolving call center..

  • Tailoring retailing to fit banking: What works and what doesn't. Wayne, Beverly K.; Wayne, Curtis B. // Bank Marketing;Feb96, Vol. 28 Issue 2, p43 

    Examines the growing popularity of retailing in the banking industry. Changes undergone by the banking industry; Focus on customer convenience; Getting the right people to manage branches; Support for the front line; Creation of private environments for customers.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics