Changing Culture

December 2013
HealthLeaders Magazine;Dec2013, Vol. 16 Issue 10, p8
The article offers the insights of several chief executive officers (CEO) and presidents regarding the difficulty of changing culture and patient experience strategy at their organizations in the U.S. Jeffrey M. Fried of Beebe Medical Center states that changing culture involves changing everything in the organization such as the process and opportunity for communication. Timothy Putnam of Margaret Mary Health says that patient-centered requires teamwork and skills.


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