Now is the Time for Hosted Voice Self-Service

January 2013
CRM Magazine;Jan2013, Vol. 17 Issue 1, p12
Trade Publication
The article discusses the need for companies to adopt voice recognition solution following efforts of hosted solution vendors to show effective dialogs and improve design and call processing power. It cites the methods for doing hosted voice self service that involve dialog design, personalization and operational costs. It also cites the way to urge voice self service use and reuse by contacting customers at key moments of truth using an outbound interactive voice response (IVR) application.


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