October 2013
Travel Weekly (UK);10/24/2013, Issue 2191, p72
Trade Publication
The article reports that the British airline Monarch Group has signed a deal with People 1st to use the training company's Worldhost programme wherein thousands of volunteers and staff underwent the 2012 Olympic Games. It states that the Group plan to put all 3, 000 employees from board member to resort representatives in Olympic-style customer service training. It also notes that the Group works out a further innovations to improve the customer service.


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