TITLE

MYSTERY SHOPPER

PUB. DATE
October 2013
SOURCE
Travel Weekly (UK);10/24/2013, Issue 2191, p44
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article features Catherine Pollard, a travel sales consultant in England, who was chosen as the winning agent of the journal's Mystery Shopper column which evaluates the services of travel agents on clients. It also presents a correction concerning on the clarification for Sovereign Travel in the October 10, 2013 issue. It examines the travel agencies and agents in the country that offer the best advice and product knowledge, customer service and external/internal appearance.
ACCESSION #
91985222

 

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